Privacy Policy

New Build Perth (ABN 66 840 417 873) is operated by Matiu Rudolph, a New Home Sales Consultant with Ideal Homes. When this policy says "we", it means New Build Perth. Questions about this policy or your information can be sent to enquire@newbuildperth.com.au.

We collect information you give us when you fill in an enquiry form, ask for a brochure or contact us by phone or email. The enquiry form asks for the following. A brochure request asks for less.

An enquiry records the page you sent it from. Your browser also sends technical information such as your IP address and device type, which appears in our hosting provider's server logs.

If you press Accept on the consent banner, the site also notes how you found it, such as the referring site, a campaign code and the page you landed on, and analytics can record how the site is used. See Cookies and analytics below.

We use your information to contact you about your enquiry, send a brochure if you asked for one, work out a sensible next step and keep a record of what was discussed.

We only use your information for these purposes, or a closely related one you would reasonably expect, unless you agree to something else or the law requires it.

We do not collect more than we need. You can browse every page of this site, including the home designs and guides, without giving us any personal information.

We do not assess your borrowing capacity, give credit advice or pass your information to lenders or brokers without telling you first. We do not sell your information, and we do not use it for automated decisions that have a legal or similarly significant effect on you.

Your enquiry goes to Matiu Rudolph first. It is sent to and kept in Matiu's own system, the Toolbox, and emailed to his New Build Perth and Ideal Homes email addresses, so a copy is also held in Ideal Homes' email system. Where building with Ideal Homes is a suitable pathway for you, the relevant details of your enquiry are shared with Ideal Homes so it can be progressed. Ideal Homes then handles that information under its own privacy policy.

We may also disclose your information where the law requires it, such as under a court order or a request from a regulator.

We also use service providers that store or process information on our behalf. They act on our instructions and may only use your information to provide their service to us:

Not all of your information stays in Australia. The Toolbox's own data is stored in Australia, but Vercel and Google are overseas companies that may store or process information outside Australia, in particular in the United States. Your enquiry passes through Vercel on its way to the Toolbox, your emails are held by Google, and analytics data goes to Google if you press Accept. We don't control where Ideal Homes' email system keeps its copy.

We choose providers that maintain recognised security standards and that commit contractually to handle information only on our instructions.

Information is kept in the Toolbox and with the providers named above, protected by access controls and encryption in transit. At New Build Perth, only Matiu Rudolph has access. Where an enquiry reaches his Ideal Homes email address or is progressed, the relevant people at Ideal Homes may also see it. Your income range and residency status are not written to analytics and are not shared beyond the purposes described here.

We keep enquiry records for up to two years after our last contact with you, then delete them, unless you have asked us to delete them sooner or you proceed to a building contract, in which case Ideal Homes' client records and retention periods apply.

No transmission over the internet is completely secure. If we become aware of a data breach that is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner as the law requires.

The enquiry form says: "By sending this, you agree we can contact you about your enquiry." That covers us replying to you about that enquiry, such as a call, a message, an email or the brochure you asked for. It does not sign you up for marketing.

Marketing, such as building updates or offers, is separate and needs your consent. We only send it if you have agreed to receive it. Every marketing email identifies New Build Perth and includes an unsubscribe link that works immediately.

You can ask what information we hold about you, ask for it to be corrected or deleted, or withdraw consent at any time by emailing enquire@newbuildperth.com.au or calling the number in the footer. We respond within 30 days and there is no charge. We try to keep your details accurate, so please tell us if they change.

A cookie is a small file a website asks your browser to keep, so it can recognise the browser on a later visit. A script is a small program a page runs in your browser. Your browser can also keep similar small notes for a site, called local storage.

This site asks first. A banner offers Accept and Decline, and until you press Accept the analytics scripts are not loaded at all. The site works the same either way; only usage measurement is affected. Analytics events never include your name, email address, phone number or what you enter in the form.

We don't use advertising or social media cookies on this site. If that changes, we will update this list and ask you again. What the site can set:

Use the Manage consent link at the bottom of any page to change your choice. If you change to Decline, we remove the notes and analytics cookies above and the analytics scripts stop.

You can also block or delete cookies and site data in your browser's settings. If you clear them, the banner asks again on your next visit.

If you think we have mishandled your information, email enquire@newbuildperth.com.au with the details. We will acknowledge your complaint within seven days and aim to resolve it within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at www.oaic.gov.au.

We update this policy when our practices or providers change. The date on this page shows the current version.